FAQ

Does Ink & Wonder offer wholesale prices?

Yes. See WHOLESALE for more info.

Do you ship overseas?

We do! Woodmark shipping is $3 worldwide. Yes, worldwide!! I will send your woodmark to the far corners of the earth for only $3. You can order more than one and it will still only be $3! The exception for this is bulk/wholesale orders. 

Shipping for other items is calculated on weight, and will be calculated at checkout.

How much is Australian Shipping?

Australian Shipping is also calculated by weight at checkout, but if you're only ordering Woodmarks, shipping is free! If you're ordering a tote, shipping is $8. Heavier orders may be more.

What's a Pre-Order?

Pre-Orders are made available for items that are brand new or in high demand and gives everyone a chance to secure an order before stock runs out. If you pre-order an item you are guaranteed to receive one from that batch. 

Pre-orders are always marked as such and the item description will quote when they will be ready to ship. Usually the time frame is 2-3 weeks.

Please note that if your order contains a pre-order, the rest of that order will not ship until that item it available. So if you are ordering items that are in stock and want them to ship straight away, you'll need to place a seperate order so the pre-order doesn't hold it up.

SHIPPING INFO

All orders ship asap unless they are a Pre-Order and shipment times are as follows:

Domestic orders ship asap though Australia Post and can take several days to reach you. 

International orders are shipped via DHL and shipment times vary depending on location.

Untracked shipping usually takes 2-4 weeks (apart from some locations which can take up to 6, eg. Canada, South America, South Africa, the Middle East).

Tracked International Shipping is definitely quicker and will usually arrive within 2 weeks, but if not, tracking will indicate it's whereabouts and any reason for delay (eg. awaiting collection at a post office, processing at customs, etc).

There are some countries that we cannot ship orders to unless the address is a PO Box. These countries are:

Oman

Papua New Guinea

Qatar

Saudi Arabia

United Arab Emirates

If orders are placed for shipment to these countries are not addressed to a PO Box, it will cause indefinite delays in your order dispatch as the order cannot be sent until you have supplied an alternate address after we contact you about it.

Duty, VAT and customs tariffs are set by the destination country. The amount, if any, of applicable duty, VAT, tariffs and taxes will vary by country and are payable by the customer.

Some countries may experiences delays within their postal network that are impossible to predict. This occurs occasionally in South Africa, India, Brazil, Argentina, and other more remote destinations.

 

How long does it take to print my tote?

Calico bag orders are printed by hand and therefore can take up to a week to process before shipping. Then expect delivery in the regular service time frame.

Are there shops where I can browse the range?

There sure are! Check out WHERE TO BUY for a list of stores currently stocking Ink & Wonder. 

Do you have discount codes? 

Occasionally discount codes are promoted through the email subscription list and social media or included with orders or promotional products. Unless otherwise specified, discount codes are applicable to full-priced items ONLY and only one code can be used per transaction. Codes cannot be applied to existing orders and most have an expiration date that they must be used by.

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